easycuci Privacy Policy

1. Who We Are

easycuci ("we", "us", "our", "the Company") operates the online gaming platform accessible at easycuci.club ("the Platform"). In relation to the personal data of registered players and visitors, easycuci acts as the data controller responsible for determining the purposes and means of processing that data. Where easycuci engages third-party service providers to process data on its behalf, those providers act as data processors under the Company's instruction.

This Privacy Policy applies to all personal data collected through the Platform, through account registration, through use of any easycuci product or service, and through any direct communication between you and the Company.

2. Personal Data We Collect

easycuci collects the following categories of personal data:

• Identity Data: Full name, date of birth, gender, nationality, and government-issued identification details (e.g., Malaysian MyKad number, passport number, or driving licence number) collected during Know Your Customer (KYC) verification.
• Contact Data: Email address, mobile phone number, and residential address (including city, state, and postcode within Malaysia or elsewhere).
• Financial Data: Payment method details (e.g., Touch n Go eWallet account reference, Boost account reference, bank account or card details), transaction history, deposit amounts, withdrawal requests, and wallet balance records — all denominated in Malaysian Ringgit (MYR).
• Gaming Activity Data: Bet history, game session logs, win/loss records, bonus usage, and in-play activity across all easycuci products including slots, live casino, sportsbook, and crash games.
• Technical Data: IP address, device type, operating system, browser type and version, screen resolution, and approximate geographic location derived from IP.
• Usage Data: Pages visited, navigation paths within the Platform, features used, time spent on-site, and session durations.
• Communications Data: Records of communications between you and easycuci customer support, including live chat transcripts and email correspondence.
• Responsible Gaming Data: Self-exclusion elections, deposit limit settings, session time preferences, and any referrals to responsible gaming support services.

3. How We Collect Your Data

easycuci collects personal data through the following channels:

• Direct Interactions: When you register an account, complete KYC verification, make a deposit or withdrawal, contact support, or participate in a promotion on the Platform.
• Automated Technologies: When you browse the Platform, data is collected automatically via cookies, web beacons, server logs, and similar tracking technologies. See Section 9 for the full cookies policy.
• Third-Party Sources: Where permitted by law, easycuci may receive data about you from identity verification providers, fraud prevention agencies, payment processors, and credit reference agencies to assist with KYC and AML compliance.

4. Purpose and Legal Basis for Processing

easycuci processes personal data for the following purposes, each supported by a lawful basis:

• Account Creation and Service Delivery — necessary for the performance of the contract between you and easycuci.
• Identity Verification and KYC Compliance — necessary for compliance with legal obligations under applicable anti-money laundering (AML) and know-your-customer regulations.
• Payment Processing — necessary for the performance of the contract.
• Fraud Prevention and Security — necessary for the purposes of legitimate interests pursued by the Company in maintaining platform integrity.
• Customer Support — necessary for the performance of the contract and for legitimate interests in resolving queries efficiently.
• Marketing Communications — where you have provided explicit consent to receive promotional emails or notifications from easycuci. You may withdraw this consent at any time by contacting support.
• Responsible Gaming Monitoring — necessary for compliance with applicable gaming obligations and in the legitimate interests of player welfare.
• Platform Analytics and Improvement — in the legitimate interests of the Company in understanding usage patterns and improving the player experience.

5. Sharing Your Personal Data

easycuci does not sell, rent, or trade personal data. We share personal data only in the following limited circumstances:

• Payment Processors: Touch n Go eWallet, Boost, and banking partners receive the financial data necessary to process your transactions. These entities operate under their own privacy policies and are bound by applicable data protection obligations.
• Identity Verification Providers: Third-party KYC and AML service providers who verify the identity and age of players on our behalf, operating under data processing agreements with the Company.
• Game Content Providers: Licensed game studios whose titles are hosted on the easycuci platform may receive anonymous or aggregated session data for the purpose of game performance monitoring.
• Regulatory Authorities: Where required by applicable law, court order, or legitimate request from a regulatory authority or law enforcement agency, easycuci will disclose personal data as required. The Company will notify you of such disclosure where legally permitted to do so.
• Business Transfers: In the event of a merger, acquisition, or sale of all or part of the Company's assets, personal data may be transferred to the acquiring entity subject to equivalent data protection obligations.

6. International Data Transfers

Some of the service providers engaged by easycuci may be located outside Malaysia. Where personal data is transferred to a jurisdiction that does not provide equivalent data protection standards, easycuci will implement appropriate safeguards — such as standard contractual clauses or binding corporate rules — to protect your data in transit and at rest in those jurisdictions.

7. Data Retention

easycuci retains personal data for as long as is necessary to fulfil the purpose for which it was collected, subject to the following minimum retention periods:

• Account and KYC records: Retained for a minimum of five (5) years from the date of account closure, in compliance with AML record-keeping requirements.
• Transaction records: Retained for a minimum of five (5) years from the date of the transaction.
• Support communications: Retained for two (2) years from the date of the last communication.
• Marketing consent records: Retained for the duration of your consent and for one (1) year thereafter for compliance evidence.

Where retention beyond these periods is required for the purpose of legal proceedings, regulatory investigation, or dispute resolution, data will be retained until those matters are concluded.

8. Security Measures

easycuci implements technical and organisational security measures commensurate with the nature and volume of the personal data we process. These measures include, without limitation:

• 256-bit SSL/TLS encryption on all data transmitted between your browser and the easycuci platform.
• Encrypted storage of passwords using industry-standard hashing algorithms. Plaintext passwords are never stored.
• Role-based access controls limiting internal access to personal data to employees who require it to perform their designated functions.
• Regular penetration testing and vulnerability assessments of the Platform infrastructure.
• Automatic session timeout after a period of inactivity to reduce the risk of unauthorised account access.

Despite these measures, no internet transmission or electronic storage system is entirely immune to security risk. easycuci cannot guarantee absolute security and will notify affected players and relevant authorities promptly in the event of a data breach that creates a risk to their rights and freedoms.

9. Cookies and Tracking Technologies

The easycuci Platform uses cookies and similar tracking technologies to enable core platform functionality, measure usage, and improve the player experience. Cookies are categorised as follows:

• Strictly Necessary Cookies: Required for the Platform to function. These include session authentication cookies that keep you logged in to your easycuci account. These cannot be disabled without impairing Platform functionality.
• Analytics Cookies: Used to collect anonymous, aggregated data on how players interact with the Platform, including which pages are most visited and how long sessions last. This data helps easycuci improve the platform experience.
• Preference Cookies: Store your preferences such as language settings and display options to improve usability across sessions.

You can manage non-essential cookies through your browser settings. Disabling all cookies may affect the functionality of the Platform. easycuci does not use cookies to serve third-party advertising on the Platform.

10. Your Rights

Subject to applicable data protection laws, you have the following rights in relation to your personal data held by easycuci:

• Right of Access: To request a copy of the personal data we hold about you.
• Right of Rectification: To request correction of inaccurate or incomplete personal data.
• Right of Erasure: To request deletion of your personal data where it is no longer necessary for the purpose for which it was collected, subject to legal retention obligations.
• Right to Restrict Processing: To request that we limit our use of your data in certain circumstances.
• Right to Data Portability: To receive your personal data in a structured, commonly used, and machine-readable format.
• Right to Object: To object to processing based on legitimate interests, including direct marketing.
• Right to Withdraw Consent: Where processing is based on your consent, to withdraw that consent at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, please contact us at [email protected]. We will respond to your request within thirty (30) days. Requests may require identity verification before they can be actioned.

11. Children and Minors

The easycuci platform is strictly for adults aged 21 years and above. We do not knowingly collect or process personal data from persons under the age of 21. Where we discover that personal data has been collected from an individual who is under 21, we will delete that data promptly and close the associated account. If you believe a minor has submitted personal data to easycuci, please contact us immediately at [email protected].

12. Responsible Gaming and Data Processing

easycuci processes gaming activity data, deposit history, and session behaviour as part of its responsible gaming monitoring obligations. This processing enables the Company to identify patterns that may indicate problem gambling behaviour and to reach out to affected players proactively. This processing is carried out in the legitimate interests of player welfare and in compliance with applicable gaming regulatory obligations.

Where a player activates self-exclusion, data related to that exclusion is retained and processed to enforce the exclusion and to prevent the re-registration of excluded players. This data is not used for any other purpose. For more information, visit our Responsible Gaming page.

13. Changes to This Privacy Policy

easycuci reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, legal requirements, or platform features. Material changes will be communicated to registered players via email and/or a notice on the Platform at least seven (7) days before taking effect. The date of the most recent revision is shown at the top of this document. Continued use of the Platform after the effective date of a revised Privacy Policy constitutes your acceptance of the updated terms.

14. Contact and Complaints

For any questions, requests, or complaints relating to this Privacy Policy or to the processing of your personal data by easycuci, please contact us:

Data Protection Contact:
[email protected]
Live Chat: Available 24/7 via the Platform

If you are not satisfied with our response, you have the right to lodge a complaint with the relevant data protection authority in the jurisdiction applicable to you.